British Gas fined £2.5m over complaint handling

And so it starts. British Gas is the first to feel the heat as Ofgem says that “two fifths of customers were dissatisfied with the way complaints were handled”.

Today, the BBC reports that British Gas has been fined no less than £2.5m for the way in which it deals with customer complaints.

“Ofgem ruled that the company had failed to re-open complaints when customers said they had not been resolved.

It added that British Gas had not provided customers with key details about help they could get from the energy ombudsman.

However, the energy company described the ruling as ‘totally disproportionate’ to the issue.”

Watch an interview with Sarah Harrison from Ofgem and read the full story here>>

"Major questions are still hanging over whether pricing is fair, whether companies mis-sell energy on the doorstep and many others." Sarah Harrison, Ofgem


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One Response to “British Gas fined £2.5m over complaint handling”

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