And so it starts. British Gas is the first to feel the heat as Ofgem says that “two fifths of customers were dissatisfied with the way complaints were handled”. Today, the BBC reports that British Gas has been fined no less than £2.5m for the way in which it deals with customer complaints. “Ofgem ruled that the […]
The Guardian’s Matthew King reports that British Gas has stunned households across the UK by announcing a rise in gas and electricity prices of 18% and 16%, just eight months after it raised its prices by 7%. This comes at the same time as Scottish & Southern Energy suspends all doorstep sales with the loss […]
The Renewables Obligation scheme requires energy firms to detail their use of renewables. Energy regulator Ofgem has fined British Gas £1m for misreporting how much electricity it supplied. This affected its target under the government’s programme for supplying electricity from renewable sources. The error was made over seven years by British Gas Business, which supplies […]
