Tag: energy infrastructure
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British Gas fined £2.5m over complaint handling
And so it starts. British Gas is the first to feel the heat as Ofgem says that “two fifths of customers were dissatisfied with the way complaints were handled”. Today, the BBC reports that British Gas has been fined no less than £2.5m for the way in which it deals with customer complaints. “Ofgem ruled that the…
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Npower and UK’s “big six” utilities await reform white paper
David Blair, Energy Correspondent for the Financial Times, reports today that the moment that Npower and all of the UK’s “big six” utilities have been waiting for will finally arrive next Tuesday, when the government announces the most radical reform of Britain’s electricity market for two decades. Chris Huhne, the energy secretary, will publish a…