And so it starts. British Gas is the first to feel the heat as Ofgem says that “two fifths of customers were dissatisfied with the way complaints were handled”. Today, the BBC reports that British Gas has been fined no less than £2.5m for the way in which it deals with customer complaints. “Ofgem ruled that the […]
Earlier today, the BBC reported that an “influential group of MPs” said that energy companies “should compensate customers who have been mis-sold gas and electricity deals on the doorstep”. This news comes as the Energy and Climate Change Committee releases its finding in a new report on Ofgem’s Retail Market Review. Further, the BBC reports that […]
The Renewables Obligation scheme requires energy firms to detail their use of renewables. Energy regulator Ofgem has fined British Gas £1m for misreporting how much electricity it supplied. This affected its target under the government’s programme for supplying electricity from renewable sources. The error was made over seven years by British Gas Business, which supplies […]
